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Case study · Disability services

Building an operational foundation for a disability services organisation

A disability services organisation was managing participant records, agreements, attendance and payroll across folders, spreadsheets and memory.

Project view

01

The challenge

Key operational information was difficult to see in one place and recurring administration depended heavily on manual tracking and memory.

02

What we did

Structured participant and agreement information, improved attendance capture, built payroll views and wage logic, introduced reminders and simplified the operating interfaces used by the team.

03

The shift

Clearer operational visibility

The situation

The challenge

Key operational information was difficult to see in one place and recurring administration depended heavily on manual tracking and memory.

The response

What we did

Structured participant and agreement information, improved attendance capture, built payroll views and wage logic, introduced reminders and simplified the operating interfaces used by the team.

Operational data structure, attendance, payroll views, reminders and working interfaces.

The shift

What changed or became possible

  1. 01

    Clearer operational visibility

  2. 02

    Reduced reliance on memory and manual tracking

  3. 03

    Stronger foundation for future automation

Work included

  • Operational system design
  • Workflow and information design

Connected offer

The offer connected to this case study

Use AI to Improve One Part of Your Business

Choose one process in your business that takes too long, creates repetitive admin or depends too heavily on people remembering what happens next. We map how it works now, identify what can be simplified, decide where AI or automation can genuinely help, and test the improved workflow in real work.

Stronger internal AI capability and better ways of working, with people able to use generative AI confidently in real tasks and workflows redesigned around the right mix of human judgement, AI, automation and systems.

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